Medical Scale Troubleshooting Guide
Here are a few things that can go wrong, even with the good quality. Let’s look at some of the most common issues people will face with scale and how they can be fixed:
Q: My scale is off for several pounds.
A: You can calibrate the scale to make the reading accurate.
Q: How to calibrate the scale?
A: Please check this video: Youtube - Calibrate Scale In the video it shows you how to calibrate the scale.
Q: The digital display is damaged during the shipment.
A: Please send us an email (ser[email protected]) or you can call us at 1 604 568 6977 for help.
Q: The digital display cannot display anything.
A: Check if the display is getting powered rather from the batteries or AC adapter.
Q: The cord is damaged/the AC adapter is damaged.
A: Please send us an email (ser[email protected]) or you can call us at 1 604 568 6977 for help.
Q: The display is showing “ERR” on the display.
A: First please try to follow the steps on the video to calibrate the scale: Youtube - Calibrate Scale If the ERR message is still there, please send us an email ([email protected]) or you can call us at 1 604 568 6977 for help.
Q: Calibrate the scale. A: Press and hold [HOLD] key and [MODE] key, then press [ON/OFF] key to turn on the scale. The display will show "CAL u=kg".
Press [MODE] key to select calibration unit (kg or lb).Press [TARE] key to enter setting calibration weight, the display will show "XXXX.XX kg".
Press [MODE] key to move the flashing digit to the right; press [HOLD] key to increase the flashing digit; press [TARE] key to confirm the selection and the display will show "CAL", then "AD" value.
Press [MODE] key when the stable indicator "eye" shows, the display will then show flashing weight value required for calibration.
Place the required calibration weight on the platform, and press [MODE] key when stable indicator "eye" shows, the display will then show AD value.
Turn off the scale now, and calibration is finished.
